How is 'service delivery' defined in an agency context?

In an agency context, 'service delivery' refers specifically to the process through which the agency provides services to clients. This encompasses all the steps involved in ensuring that clients receive the agreed-upon services, from initial contact and needs assessment through to execution and follow-up. It involves the coordination of resources, adherence to standards, and the overall management of service provision to meet client expectations.

By focusing on the service delivery process, agencies can enhance client satisfaction, improve operational efficiency, and ensure that services are not only delivered but done so in a manner that aligns with client needs. This definition encapsulates the core function of agencies, which is to deliver professional services effectively and efficiently. This focus on process distinguishes it from other aspects of the agency’s operations, such as billing, marketing strategies, or staffing decisions, which, while important, do not directly pertain to the delivery of services themselves.