In client-focused agencies, what is a major benefit of utilizing technology?

Utilizing technology in client-focused agencies significantly enhances their ability to prioritize customer service and productivity. When technology is implemented effectively, it automates routine tasks, streamlining workflow and reducing time spent on administrative duties. This efficiency allows staff to allocate more of their time and resources to engaging with clients, understanding their needs, and providing high-quality service.

Moreover, technology can provide insights into customer behavior and preferences, enabling agencies to tailor their services and improve client satisfaction. By focusing on these aspects, the agency can build stronger relationships with clients, ultimately leading to enhanced loyalty and increased business opportunities. The integration of technology effectively transforms operational processes, creating an environment where client needs can be addressed proactively and efficiently. This is why this option stands out as the major benefit.