What does being 'Service Focused' imply for an agency?

Being 'Service Focused' for an agency implies a strong reliance on technology and automation to enhance customer interactions and service delivery. This approach enables agencies to provide timely, accurate, and personalized experiences for their clients. By utilizing technology, agencies can streamline operations, manage client data effectively, and respond promptly to inquiries or issues, which is essential in maintaining high customer satisfaction.

In a service-oriented environment, the integration of automated systems also allows for continuous improvement and efficiency, freeing up staff to focus on building relationships and delivering quality service rather than getting bogged down by repetitive manual tasks. This modern perspective ultimately positions the agency to be more responsive and adaptive to client needs, ensuring that service remains a top priority alongside operational efficiency.