What does it mean for an agency to be client-focused?

Being client-focused refers to an agency's commitment to understanding and addressing the needs and preferences of its clients. This approach emphasizes building relationships and ensuring high levels of customer satisfaction.

Implementing technology that enables more time for customer engagement is a prime example of being client-focused. By utilizing technology effectively, an agency can streamline processes, automate routine tasks, and free up additional time for staff to interact with clients. This enhanced interaction allows for better understanding of client needs, personalized service, and overall improved customer experiences. When clients feel valued and understood, it fosters loyalty and encourages long-term relationships.

The other options highlight practices that do not prioritize the client's needs or overall satisfaction. Prioritizing profits over customer needs shows a lack of focus on client welfare, focusing solely on paperwork can detract from meaningful client interactions, and reducing the number of services limits the agency's ability to meet diverse client demands. These approaches would undermine the essence of being truly client-focused.