What is the main goal of quality control in an agency?

The primary goal of quality control in an agency is to ensure consistent product and service quality. This focus on maintaining high standards is essential for several reasons. First, consistent quality helps build trust and credibility with clients, which can lead to customer loyalty and positive word-of-mouth advertising. When clients receive reliable and high-quality services, they are more likely to return and also recommend the agency to others.

Additionally, quality control processes involve systematic monitoring and evaluation of the agency's outputs, which allows for the identification and correction of any deficiencies. By establishing standards and benchmarks, agencies can maintain a level of excellence that aligns with their brand and market expectations. Ultimately, this commitment to quality not only enhances client satisfaction but also contributes to the agency's overall reputation and success in a competitive landscape.

The other options, while relevant to agency performance, do not encapsulate the core focus of quality control, which is fundamentally about maintaining consistent standards in what is delivered to clients.